SIMS Staff

SIMS is able to remain the leader in the central station software industry due to the skill and loyalty of our staff. Even competitors with twice as many employees and half as many customers don't operate as smoothly as SIMS. This is in large part due to over 100 years of experience in the security and public safety fields.

Ken Utley, President - The heart and soul of SIMS since the beginning. Ken is the programmer of our SIMS I, SIMS II, Telelogik and VaporPaper (DOS) applications. Prior to SIMS, he held several other positions in the alarm industry developing products that helped shape alarm panels into what they've become today. He also maintains the SIMS III product and serves as our design engineer for all product lines.

Kim Utley, VP Development - With SIMS from almost the beginning, he is currently the programmer for the SIMS for Windows application, FormWriter, ComServer, SIMS Accounting Engine, Telelogik for Windows and SIMSSql applications. He also writes most of the conversion programs and has probably written hundreds of utility programs for our customers. Kim also is responsible for the SIMS COM/DLL Objects that the v3 of the SIMS products use for database access.

Keith Utley, VP Sales/Marketing - Joining his brothers a couple years after SIMS got started, he handles the business end of things. A gourmet chef before joining SIMS, he keeps things running like a five star restaraunt. He has a degree in Culinary Arts from the Culinary Institute of America in New York. He worked as Chef for 17 years in various restaurants and hotels, was Chef Garde Manager at the Chaparral Club in downtown Dallas before coming to SIMS.

Steve Ryckman, VP Technical Services - Coming from a competitor in 1994, he oversees all technical operations including in house network infrastructure, the SIMS Disaster Recovery Center and the Customer Support department. He is also the programmer for CSM, SIMSWeb, VaporPaper for Windows, SIMSXfer and Receiver Server (v2) products. Steve was an alarm installer/owner as well as a firefighter in a former era and has been in this industry since 1988. He is a Certified Software Developer, Database Consultant and HTML Developer and CSAA Certified Operator Level I and II.

Dixie Vasquez, Sr. Customer Service Technician - Joining SIMS in 1999, she is one of the front line personnel that handles your inquiries whether support or sales related. She specializes in the FormWriter and ComServer product lines in addition to all the monitoring products. She also handles most of the customer training onsite and in our office. She is also a CSAA Certified Operator Level I.

Tom Utley, Installation Technician - Joining SIMS in 2004, he is responsible for the setup and testing of all customer computers that come to our office. He also assists the support staff with network related questions/problems and does on-site installation services for customers requiring assistance in their facility. He maintains the SIMS Pocket iPhone/iPad product and is also a CSAA Certified Operator Level I.

Carlos Gutierrez, Sr. Customer Service Technician - Joining SIMS in 2006, he is also one of the personel that handle your support inquiries. Coming from a SIMS site in Colombia, he is extremely familiar with our products and the industry. In addition to customer service duties, he maintains all of our manuals, technical documentation and help files. Carlos is also a CSAA Certified Operator Level I.

Jeff Hanson, Customer Service Technician - Joining SIMS in 2010, he is also one of the front line personel that handles your inquiries. He specializes in the SIMS III monitoring products but has quickly learned the other products as well. Graduated from the University of Oklahoma in 2007 with a BA in Journalism. He also assists with Apple iPhone/iPad development and is learning other programming languages. Jeff is also a CSAA Certified Operator Level I.

Pants Chatzinikolis, Software Developer - Joining SIMS in 2011, he is the programmer for the SIMS III Receiver Server and assists with other SIMS III product functions as well as conversions and utility programs. He has many years of experience in the alarm industry in both small and very large central stations.

Bebe, Roxi & Cody, Official Mascots - These Yorkie's are the official mascots and guard dogs at SIMS. You'll spot them on the webcams sleeping while the rest of us work unless someone dares to come in our front door. Occasionally you may see one or more of Roxi and Cody's puppies (now grown up) in the office visiting as well.

SIMS Staff

SIMS is able to remain the leader in the central station software industry due to the skill and loyalty of our staff. Even competitors with twice as many employees and half as many customers don't operate as smoothly as SIMS. This is in large part due to over 100 years of experience in the security and public safety fields.
Ken Utley, President - The heart and soul of SIMS since the beginning. Ken is the programmer of our SIMS I, SIMS II, Telelogik and VaporPaper (DOS) applications. Prior to SIMS, he held several other positions in the alarm industry developing products that helped shape alarm panels into what they've become today. He also maintains the SIMS III product and serves as our design engineer for all product lines.
Kim Utley, VP Development - With SIMS from almost the beginning, he is currently the programmer for the SIMS for Windows application, FormWriter, ComServer, SIMS Accounting Engine, Telelogik for Windows and SIMSSql applications. He also writes most of the conversion programs and has probably written hundreds of utility programs for our customers. Kim also is responsible for the SIMS COM/DLL Objects that the v3 of the SIMS products use for database access.
Keith Utley, VP Sales/Marketing - Joining his brothers a couple years after SIMS got started, he handles the business end of things. A gourmet chef before joining SIMS, he keeps things running like a five star restaraunt. He has a degree in Culinary Arts from the Culinary Institute of America in New York. He worked as Chef for 17 years in various restaurants and hotels, was Chef Garde Manager at the Chaparral Club in downtown Dallas before coming to SIMS.
Steve Ryckman, VP Technical Services - Coming from a competitor in 1994, he oversees all technical operations including in house network infrastructure, the SIMS Disaster Recovery Center and the Customer Support department. He is also the programmer for CSM, SIMSWeb, VaporPaper for Windows, SIMSXfer and Receiver Server (v2) products. Steve was an alarm installer/owner as well as a firefighter in a former era and has been in this industry since 1988. He is a Certified Software Developer, Database Consultant and HTML Developer and CSAA Certified Operator Level I and II.
Dixie Vasquez, Sr. Customer Service Technician - Joining SIMS in 1999, she is one of the front line personnel that handles your inquiries whether support or sales related. She specializes in the FormWriter and ComServer product lines in addition to all the monitoring products. She also handles most of the customer training onsite and in our office. She is also a CSAA Certified Operator Level I.
Tom Utley, Installation Technician - Joining SIMS in 2004, he is responsible for the setup and testing of all customer computers that come to our office. He also assists the support staff with network related questions/problems and does on-site installation services for customers requiring assistance in their facility. He maintains the SIMS Pocket iPhone/iPad product and is also a CSAA Certified Operator Level I.
Carlos Gutierrez, Sr. Customer Service Technician - Joining SIMS in 2006, he is also one of the personel that handle your support inquiries. Coming from a SIMS site in Colombia, he is extremely familiar with our products and the industry. In addition to customer service duties, he maintains all of our manuals, technical documentation and help files. Carlos is also a CSAA Certified Operator Level I.
Jeff Hanson, Customer Service Technician - Joining SIMS in 2010, he is also one of the front line personel that handles your inquiries. He specializes in the SIMS III monitoring products but has quickly learned the other products as well. Graduated from the University of Oklahoma in 2007 with a BA in Journalism. He also assists with Apple iPhone/iPad development and is learning other programming languages. Jeff is also a CSAA Certified Operator Level I.
Pants Chatzinikolis, Software Developer - Joining SIMS in 2011, he is the programmer for the SIMS III Receiver Server and assists with other SIMS III product functions as well as conversions and utility programs. He has many years of experience in the alarm industry in both small and very large central stations.
Bebe, Roxi & Cody, Official Mascots - These Yorkie's are the official mascots and guard dogs at SIMS. You'll spot them on the webcams sleeping while the rest of us work unless someone dares to come in our front door. Occasionally you may see one or more of Roxi and Cody's puppies (now grown up) in the office visiting as well.